This is to share on an unhappy shopping experience at Robinson Orchard on 30 September 2009.
My sister and I visited Robinson at around 7.45pm that day. When i came across a particular dress, i took 2 sizes for my sister to try.
after trying, my sister left one in the fitting room and the other was in our hands. then we approach the promoter [Florence Chong] to see if there's other colours to the similar design, and we left with the same dress and shop around the same level [which takes us more than 15 minutes]. Then when the same promoter sees us again, she realise the dress is no longer in our hands so she asked me where i left it, and i told her i left it in the fitting room, so she went to check. But it wasn't there. So she approach me again, and again i told her i left it there, maybe there's someone else took it from the fitting room and tried. however, i realise she kept following us where ever we went. And finally when my sister and i were about to leave the departmental store, a security guard came up to us to bring us to the security office at level 5. There, we were being accused of stealing that dress. i questioned the promoter and manager: from the time she sees the dress in my hands to when it's not in my hands it was already more than 15 minutes later, that's enough for someone else to take that dress and try. i also questioned them if they have proof that i stole the dress? none of them got an answer to any of my questions. the truth is, the promoter is lazy to search the whole level [which was her job] and just conclude that her customer stole her item without any proof.

Now, just want to share this because i feel that robinson should gives me a reasonable answer to what my sister and i have encountered. firstly, Robinson has just embarassed us as everyone at that level were staring at us when we were brought to the security office. Secondly, ths staffs have wasted our time to listen to an accusation without any proof. i seriously believe Robinsons should train the staffs and make sure they don't accuse their customers of stealing without any proof.